Overcoming the Courtesy Bias

In the early days of Constituent Voice at CEO, we faced an overwhelming number of high scores. Our Net Promoter Score was hovering around 80, and participants were regularly providing us with an A+ report card…so we knew something was wrong. After all, no organizations is perfect and we know there are areas where we could improve. As CV has progressed, we’ve continually sought out new methods to gain candor and honesty in our participants’ assessment of our program. This blog post by Keystone Accountability goes through the steps we took to begin to push back against a perceived “courtesy bias”.

Blog Post: How CEO Turned High Scores into Constructive Criticism

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s