Looking Back: Feedback Loops

About one year ago, Beth Kanter dove into the world of nonprofit feedback loops and beneficiary feedback on her popular blog. CEO was featured as an early adopter of this work. Check out the article here:


Looking back on this now, the courtesy she refers to seems like less of an obstacle than it was then. For one, participants routinely express concern around the same point of friction: the call-in process for signing up for jobs (we call it “plugging-in”). Perhaps, when there’s an issue that is more commonly felt, the lack of anonymity seems less likely to prevent open criticism.

It will be interesting to look back again another year from now on how our process has evolved. As CEO works feverishly to address the plugging-in paint point, perhaps feedback loops will take on yet another formĀ in the coming months.


Where does your feedback go?

TACT allows CEO to turn its database (Salesforce.com) into a feedback storage center. See their write-up here on how they are working to expand SMS as a tool for collecting, storing, and analyzing beneficiary feedback.