Two weeks ago, from May 21-23, organizations, funders, and thought-leaders in the world of beneficiary feedback gathering to discuss how to effectively gather and close feedback loops in the social sector. CEO was well-represented with five full-time staff members and one former participant, superstar Shannon Revels, from Oakland, CA. Shannon and New York State Executive Director, Chris Watler, sat on a closing plenary panel on the last day of the conference to discuss #feedback at CEO. Below are a few pictures of the CEO crew and the closing panel with Chris and Shannon!
A few weeks ago, I wrote about a panel hosted by the William and Flora Hewlett Foundation in Menlo Park, CA, which featured two CEO participants (Shannon from Oakland and George from San Jose) in addition to Nate Mandel, Program Innovation Analyst at CEO. Prior to that panel, and then following that panel, where two more panels that both feature CEO participants and staff talking about feedback!
The first panel was held in January, 2018 at Guidestar’s offices in Oakland. The panel included CEO Oakland participants Ivan and Shannon in addition to CEO staffer Nate Mandel and CEO funder Jehan Velji. See below for some pictures of the Guidestar panel.
The third panel (the one held after the Hewlett panel previously mentioned) was held in April, 2018 in San Francisco, CA at the Northern California Grantmakers annual conference. CEO participant Shannon Revels and CEO staffer Nate Mandel were joined by funders in addition to staff and participants from New Door Ventures who had provided feedback to the program and now worked in full-time positions for the organization, collecting feedback of their own. For pictures from this special event see below:
Warren provided crucial feedback to CEO which helped us maintain our focus on one our participants’ biggest pain points. Check out the writeup on FSI’s website here!
Check out this article mentioning CEO’s feedback work and one of the earliest feedback loops we closed related to the start time of our NYC orientation class for participants.
After a panel discussion between CEO participants and staff at Guidestar’s office in Oakland, we traveled to Menlo Park for a similar event at the Hewlett Foundation. Check out a brief write up of the panel here!
This is one of the early articles written about CEO’s work to collect beneficiary feedback, authored by Marc Gunther of Nonprofit Chronicles. Check it out here.
For the third year in a row, CEO sent representatives from it’s Constituent Voice team to the annual Feedback Summit, hosted by Feedback Labs in Washington D.C. The conference continues to push our thinking on feedback collection, analyzation, and action. This year’s theme focused on transforming voices and unleashing power. Check out a great write up of the two-day conference, featuring notes about CEO’s work here!
Above: Nate Mandel, from CEO’s Program Innovation department, speaking at the 2017 Feedback Summit about CEO’s work to get feedback side by side with performance management data.
Check out a CEO spotlight article on the Fund for Shared Insight (FSI) website: here!
Check out these two links from the Stanford Social Innovation Review.
One is a recording of an event “Learning How to Listen to Beneficiaries” featuring CEO’s Chief Operating Officer, Brad Dudding:
Another is a fascinating case study about the value of listening to customers in the social service sector:
In recent weeks, partners and collaborators continue to write about our efforts at CEO to obtain feedback from those who matter most — our participants!
Here, Mogli SMS (who power our text message surveys through Salesforce) write about the power of a text message:
Mogli SMS: It’s Not Just a Text…It’s an Intervention
And here, Jehan Velji, Director of Program Strategy at the Edna McConnell Clark Foundation, discusses the urgent need for foundations, philanthropies, and nonprofit organizations to prioritize listening to beneficiaries, especially in the context of today’s uncertain social/political situation:
Jehan Velji: In Uncertain Times, We Must Listen to Those We Seek to Help